Privacy policy
Privacy Policy
Introduction
At The Silent Disco Company your privacy matters to us. Whether you are booking equipment browsing our site or signing up to hear from us we want you to feel confident about how your personal information is used. This policy explains what information we collect how we use it and the choices you have.
Our Details
The Silent Disco Company is responsible for looking after your information.
You can contact us by post at Unit 8, The Brookside Centre Sumpters Way, Southend-on-Sea SS2 5RR
Company Registered Address: 4, Chester Court, Chester Hall Ln, Basildon SS14 3WR
You can also reach us by email at sales@thesilentdiscocompany.co.uk
How We Use Your Information
We collect and use information in a few different ways depending on how you interact with us
Visiting our website: We use cookies with your permission to understand how people use our site and to help us make improvements.
Making an enquiry: When you get in touch we use your details to respond and keep a record so we can provide good customer service.
Marketing: If you have chosen to hear from us we will send you news and offers about our services. You can unsubscribe at any time.
Placing an order: When you book or buy from us we collect your details so we can process your order deliver your equipment and provide support.
How Long We Keep Information
We only hold your information for as long as we need it:
- Enquiries are usually kept for up to two years.
- Website data depends on the type of cookie.
- Marketing information is kept until you unsubscribe.
- Customer records are kept for the length of your contract plus seven years for business records.
Sharing Information
We never sell your data. We only share it when it is necessary such as:
- With our trusted partners like couriers payment providers and IT services.
- With our professional advisers such as accountants and lawyers.
- With event partners but only where necessary and only limited information.
- With potential business purchasers under confidentiality agreements.
If we share data outside of the United Kingdom we use safeguards to keep it protected.
Your Rights
You have a number of rights under UK data protection law:
The right to know
You have the right to be told how we use your information. This privacy policy is designed to give you that information in a clear way.
The right to change your mind
If we are using your information because you gave us consent such as signing up for marketing you can withdraw that consent at any time. For marketing emails you can simply click unsubscribe or contact us directly.
The right to see your information
You can ask us for a copy of the information we hold about you. This is sometimes called a data subject access request.
The right to stop marketing
You can tell us not to use your information for marketing purposes. You can do this by unsubscribing or by contacting us.
The right to question decisions
If any decisions about you are made by automated means you have the right to ask us to review them.
The right to object
In some situations you can ask us to stop using your information altogether.
The right to correct or delete
If the information we hold about you is wrong you can ask us to correct it. In certain cases you can also ask us to delete it.
The right to complain
If you ever have concerns about how we handle your information please contact us first. If you are not satisfied with the response, you can will be able to raise a complaint with the Information Commissioners Office at www.ico.org.uk
Cookies
Like most websites we use cookies to give you the best experience. You can read more in our cookies policy.
Changes To Our Privacy Policy
We may update this privacy policy from time to time. Any changes will be shown on our website.