FREQUENTLY ASKED QUESTIONS

Ordering & Payment

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Set Up & Tutorials

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Delivery, Refunds & Returns

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Product & Tech Info

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ordering & payment

  • What payment methods do you accept?

    We accept online payments, telephone orders, bank transfers, PayPal, and all major debit and credit cards. Your details are handled securely at every step.

  • Do your products come with a warranty?

    Yes. All of our new products are covered by a 2-year warranty. Refurbished products are provided with a 60 day warranty.

  • Do you offer discounts?

    We occasionally offer promotions or discounts. Check our website or sign up for our newsletter to stay informed about current offers.

  • Can I change my order after it has been placed?

    Yes. Please contact us with your order number as soon as possible, ideally before 1 PM on the day of your order, and we’ll make the necessary adjustments.

  • Can I cancel an order?

    Orders can be cancelled within one hour of placing them. Please contact us immediately by phone or email so we can process your request promptly.

  • How long does it take to process a refund?

    Refunds are processed quickly on our end, but please allow up to 10 working days for funds to appear in your account, depending on your payment provider.

set up & tutorials

  • Are Silent Discos safe for kids?

    Absolutely! You can lower the “master volume” on the transmitter so headphones stay at a safe level for young partygoers.

  • Can I customise headphones with branding?

    Definitely! Choose stickers (£1 each + £75 setup) or sleek laser-etched caps (£2.50 each. Just allow two weeks for production.

  • What’s the best way to keep headphones clean?

    A quick wipe with antibacterial wipes between uses keeps every headset fresh, hygienic, and ready for the next event.

  • Can I replace headphone earpads?

    Absolutely! Replacement earpads are available in packs of 10 for £10 (+VAT) and are easy to swap out.

  • How many headphones can we party with at once?

    As many as you like! As long as you’re in range of the transmitter, you can connect unlimited headphones and receivers with zero drop in sound quality, signal strength, or timing.

  • Can you replace built-in batteries when they wear out?

    We sure can. Send your headphones back via our returns form, and from £7 (+VAT) per headset, we’ll return it good as new.

  • Can you replace built-in batteries when they wear out?

    We sure can. Send your headphones back via our returns form, and from £7 (+VAT) per headset, we’ll return it good as new.

  • Tutorials

    Visit our youtube channel @thesilentdiscocompany for up to date tutorials on all of our equipment.

Delivery, Refunds & Returns

  • How do you ship orders?

    We send all orders using fully tracked couriers for speed and peace of mind. Most UK customers receive next-working-day delivery and get a one-hour delivery window by email or text.

  • When are deliveries available?

    We’ll always try to work around your schedule. Need something urgently or at a specific time? Just let us know, and we’ll do our best to make it happen.

  • Do you deliver internationally?

    Yes! We ship worldwide using trusted couriers like UPS. Typical shipping times:

    • UK: 1–2 days
    • Europe: 2–3 days
    • USA & Asia: 2–3 business days
    • Africa: Around 7 days

  • Can I collect my order instead?

    Absolutely. You’re welcome to collect your order from our warehouse, Monday–Friday, 9am–5:30 pm. Bring a valid ID and utility bill for verification.

  • What if my order is late or missing?

    If your delivery is delayed or an item is missing, get in touch with us right away. Our support team is available 24/7 to help.

  • Will I need to pay customs or import fees?

    International orders may be subject to local customs or import charges. Please check your country’s regulations before ordering, as these fees are not included in our pricing.

Product & tech info

  • How easy is it to set up the system?

    Our gear is completely plug-and-play. Just plug in your device, switch on the transmitter, and you’re ready to party, no tech wizardry needed.

  • What’s the range of your transmitters and headphones?

    The transmitters have a range of up to 500m to the headphones.

  • How long does the battery last?

    Headphones last between 8–12 hours when fully charged.

  • What kind of equipment do you use?

    We use top-quality, three-channel LED headphones, trusted by clients and customers across the UK for over 10 years.

  • Will your headphones work with my existing system?

    Our headphones may not work with your existing system. Please contact us with your frequency and model to confirm compatibility before ordering.

  • When will items be back in stock?

    We rarely run out of stock, but if something isn’t available, you won’t be able to buy it online, so no risk of ordering what we don’t have. On the off chance there’s a stock hiccup, we’ll contact you right away with options, including restock dates or a suitable alternative, so your plans stay on track.